Service Level Agreement
Certain Yvthinkers Packages, including Yvthinkers All Apps that explicitly list Service Level Agreement (“SLA”) in the Order Form, are subject to the terms and conditions of this SLA.
1. Definitions
Capitalized terms not otherwise defined herein shall have the meaning ascribed to them in the Yvthinkers Bridge Terms of Service (“Agreement”).
2. Uptime Guarantee
We provide a 99.9% uptime guarantee.This guarantee does not cover third-party services including email/SMS delivery, scheduled tasks, data import/export tasks, payment processors, and content delivery network (CDN) services.
3. Scheduled Maintenance
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Notice of Scheduled Maintenance will be provided to your account administrator by a method elected by Yvthinkers (email or telephone). Nothing in this agreement shall prevent Yvthinkers from conducting emergency maintenance on an as-needed basis. In the event that scheduled maintenance may unduly affect Your operations, it shall be Your responsibility to so notify Yvthinkers Technical Support via Contact US to discuss any necessary arrangements.
4. Credit Procedures and Exceptions
Credits are applied to future invoices or paid by check/wire if credit occurs in final service month.
Yvthinkers monitoring systems and records shall be the information source of record for the accumulation of Monthly Cumulative incidents.
5. Other Limitations
The remedies set forth in this Service Level Agreement shall be Your sole and exclusive remedies for any Service Interruption, outage, unavailability, delay, or other degradation, or any Yvthinkers failure to meet the service objectives.
6. For More Information
If you have any questions or comments about this Agreement, Reach Us on the yvthinkers.com website.